Return and Refund Terms and Conditions
Purchasing
By placing an order on this website you are making an offer to
purchase the product at the price stated on the site. Your offer
to purchase is accepted when your debit/credit card or PayPal
account is charged. An email confirmation will be sent to your
nominated email account confirming the order.
Payment
Online transactions are secured and once the payment is made
an order number is generated and a confirmation email will
then be sent to the email address given.
Rcjewlleryonline.com cannot be responsible for any customs
or import duties or taxes levied once the package reaches its
destination country. Additional charges for customs clearance
must be borne by the recipient. Customs policies vary widely
from country to country; you may want to contact your local
customs office for further information.
Currency
The currency exchange rates used to calculate non EURO
prices are updated on a weekly basis. www.RCjewlleryonline.com is
therefore unable to guarantee absolute accuracy of foreign
currency prices on a daily basis.
Delivery
All items will be shipped within 2-3 weeks of authorization
of payment (unless otherwise stated on the website/
communicated).
Returns
At Rcjewlleryonline.com your complete satisfaction is our top
priority for long-term business between us, we offer the 30
Days return and exchange instruction. Before you want to return
goods, please contact us via email to discuss the problem you
are having first. Most of the time we can solve the problem by
giving technical support and you needn't to send anything back.
You may use the email id of returns@ rcjewlleryonline.com for
the correspondence related with returns of the articles.
Replacement
Within 24 hours (From the date products were received), if you
find the products you choose are not satisfying you in terms
of colour or size, it can be returned and replaced under the
following condition. You need to send back to us the products
in original package (you will pay the shipping fees). The
products should have not been used (except tryout). When
we receive the products sent back intactly, we will replace it
with new ones and ship them back to you. The shipping fees
for the replaced products that we ship to you should also be
charged of you. Before sending the items for replacement,
please transfer, the supplementary shipping cost for turning
back the replaced items from us first. As soon as the payment
completed, we will replace the items sent from you.
Return and partial refund
In 24 hours(from the date products were received), if you
request returning the purchased items because of the reasons
above, you need to send back to us the products in original
package (you will pay the shipping fees). When we receive
the products sent back intact, besides the shipping fees, we
will also charge a 25% of re-stocking fee and other fees based
on your order total amount and give you a partial refund. You
may use the email id of returns@rcjewlleryonline.com for the
correspondence related with returns of the articles.
Refunds
We will gladly take back or exchange any merchandise
as received with original package within 24 hours of
purchase(From the date products were received, Please
note that rcjewlleryonline.com is not responsible for return
shipping costs.), if you find the products with quality problems
(Non-human factors or non-resistant external damage), it can
be returned and replaced. You need to send back to us the
products in original package. When we receive the products
sent back intactly, we will replace it with new ones and ship
them back to you again. We will pay the shipping fees for the
replaced products that we ship to you. (Note: It is our quality-
control professional that give a final judgement on whether
the quality problems are caused by personal factors or non-
resistant external damage. The purchased products will not be
repaired, replaced nor returned for free if its quality problems
are caused by human factors or avoidable damage.)
The best thing about necklaces and chains for women is that different
lengths are worn for different occasions and seasons. So you can almost
always use a particular necklace for some occasion. If a cowl neck or
turtleneck shirt (typically worn in the winter season) is chosen, a long
necklace works better. A choker length of 16" doesn't work with a high
neck blouse or with a larger neck size, while an 18" necklace will hang
farther down on a petite woman. So the basic neck measurement -
whatever that is - really helps when you are purchasing a necklace
for a particular occasion. That basic measurement is essential when
purchasing a short necklace, for both fashion and size reasons.
The same size of bracelet can have different cost depending on the
exact style, including number, size and quality of the gemstones, type
and total gram weight of metal used and special adornments such
as beading, carving, etc. Additionally, bracelets created by famous
designers will typically cost more. When comparing diamond tennis
bracelets in a similar setting, you must pay particular attention to the
size and quality of the diamonds included in the bracelet. Two 3 carat
total weight diamond tennis bracelets with the same quality of diamonds
but with different size stones would have significantly different costs,
since larger stones cost more. Likewise, the same 3 carat total weight
bracelets would have a different cost if one were in platinum vs. white
gold. Finally the amount of metal in a bracelet would affect its cost; so
you need to see the total gram weight of the bracelet. The more gold or
platinum, the more it will cost.
Only for customers who believe their wrist size may be outside the
standard range for most bracelets, you can get an approximate
measurement of your wrist for custom orders to by using a soft
seamstress-style measuring tape. If you don't have a soft measuring
tape but have a yardstick, ruler or stiff metal measuring tape, you could
wrap a ribbon around your wrist at the wrist bone, mark the spot where
it meets, and then lay it against the yardstick or metal measuring tape to
determine your approximate wrist size.
